CitySpect Terms and Conditions

Welcome to CitySpect. We are committed to transparency and integrity. Please read our Terms and Conditions carefully as they govern your engagement with our services and ensure compliance with applicable laws in British Columbia.

**1. Acceptance of Terms:**
   - By engaging CitySpect's services, you agree to adhere to these terms and conditions and comply with all applicable laws in British Columbia.

**2. Service Description:**
   - CitySpect provides a range of services including plumbing, drainage solutions, camera inspections, and general repairs, all in accordance with local legal frameworks.

**3. Booking and Confirmation:**
   - All service bookings are subject to confirmation. We adhere to consumer protection laws in British Columbia.

**4. Cancellation and Rescheduling:**
   - Cancellations and rescheduling are governed by our Booking Policy (see Section 15), in compliance with consumer protection laws in British Columbia.

**5. Pricing:**
   - Our transparent pricing, as outlined on our website, adheres to the Consumer Protection Act of British Columbia. Additional charges may apply based on accessibility, with full disclosure provided.

**6. Payment:**
   - Payment is due promptly online or in person after service completion, following the Consumer Protection Act.

**7. Arrival Window:**
   - Our technicians strive to arrive within the agreed-upon time frame, respecting your schedule and adhering to service standards.

**8. Customer Responsibilities:**
   - **Access and Workspace:** Ensure unimpeded access to the service area and provide a secure, clutter-free workspace.
   - **Information Sharing:** Provide accurate and comprehensive information to facilitate thorough assessments.
   - **Safety Compliance:** Adhere to safety guidelines during the service period.
   - **Consent for Service:** Booking our services implies your consent for CitySpect technicians to perform the agreed-upon services.
   - **Post-Service Inspection:** Participate in a brief post-service inspection, if possible.
   - **Immediate Reporting of Issues:** Report any service-related issues immediately to our customer service team.
   - **Property Accessibility:** Ensure technicians have access to necessary parts of the property.
   - **Pets and Disturbances:** Secure or confine pets during the service period to comply with local bylaws.

**9. Inspection Report:**
   - A comprehensive report detailing findings from inspections will be provided, in compliance with privacy laws.

**10. Satisfaction Guarantee:**
    - If you have post-service concerns, contact CitySpect promptly for resolution, following consumer protection guidelines.

**11. Liability:**
   - CitySpect is not liable for damages due to pre-existing conditions or unforeseen complications during the service, adhering to legal standards.

**12. Privacy and Data:**
   - Customer information is handled according to our Privacy Policy, in compliance with local privacy laws.

**13. Governing Law:**
   - These terms are governed by the laws of British Columbia.

**14. Changes to Terms:**
   - CitySpect reserves the right to modify these terms in accordance with local laws.

**15. Booking Policy:**
   - Refer to our Booking Policy for detailed information regarding cancellations and rescheduling.

**16. Contact Information:**
   - For inquiries, contact us at Support@CitySpect.com

**17. Appreciation:**
   - We sincerely appreciate your trust and confidence in choosing CitySpect.

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**CitySpect Cancellation Policy**

At CitySpect, we understand that plans can change. Our Cancellation Policy ensures flexibility while maintaining service efficiency:

1. **Cancellation Period:**
   - Cancellations made up to 24 hours before the scheduled service incur no cancellation fees.

2. **Late Cancellations:**
   - Cancellations within 24 hours of the scheduled service may incur a cancellation fee.

3. **Rescheduling:**
   - Rescheduling requests made up to 24 hours before the scheduled service are free of charge.

4. **Refunds:**
   - Full refunds are issued for cancellations made within the specified cancellation period.

5. **No-shows:**
   - No-shows or cancellations not made within the stipulated period may result in the full service fee being charged.

6. **Emergency Situations:**
   - In emergencies, contact us as soon as possible to discuss your situation, and we will strive to find a suitable solution.

7. **Communication:**
   - Promptly communicate any changes in your plans to our customer service team.

CitySpect aims to provide a fair and flexible Cancellation Policy while ensuring efficient service delivery. For questions or further clarification, please reach out to our customer service team.

Thank you for choosing CitySpect.